CPA MONTREAL administers the decree and contributes to promoting the automotive services industry by ensuring the development of skills and the qualification of its workforce.


CPA MONTREAL is recognized as an essential partner contributing to the growth of the automotive services industry in its territory.


CPA MONTREAL ensures the fulfillment of its mission with a concern for integrity, respect, equity, confidentiality, and rigor.


We adopt a neutral behavior demonstrating no preference. We are in the objective search for facts and truth.


We maintain courteous and professional working relationships promoting collaboration, mutual support and respect without discrimination, harassment, or violence.

Transparency and Confidentiality

We do not share confidential information entrusted to CPA MONTREAL and its representatives. We do not disclose the identity of an employee involved in a complaint or a whistleblower unless they consent.


We commit to demonstrating ethics and authenticity while respecting the values and principles of CPA MONTREAL.


The collaboration of all individuals subject to the decree is necessary for the optimal delivery of services. Those subject to the decree must provide the Parity Committee with the required information at the specified time. This information must be accurate. You must also bring to the attention of the Parity Committee any changes or errors in the information you have provided.


In terms of information and complaints

  • We inform employees and employers of the rights, duties, and obligations provided for under the following laws and regulations:

– Act respecting collective agreement decrees
– Decree concerning the automotive services industry in the Montreal region
– Regulation respecting the maintenance of a registration system
– Regulation respecting monthly reports
– Regulation respecting deductions

  • We respond to inquiries from employers and employees;
  • We receive complaints and denunciations in case of decree violations;
  • We provide everyone with a website with online services, an office located in Montreal, as well as guides and tools.

In terms of investigations, audits, and law enforcement

  • We conduct investigations and inspections at workplaces and employers’ offices;
  • We claim from employers the sums owed to employees;
  • We initiate civil proceedings when claims filed are delayed in resolution or contested by employers;
  • We initiate criminal proceedings against employers and employees who commit offenses punishable by fines under the provisions of the Act respecting collective agreement decrees.


Regarding the handling of your request

  • We are committed to treating your request with respect, courtesy, and professionalism.

We specifically commit to:

  • Handle every request with respect to our values;
  • Collect your version of the facts;
  • Keep you informed of the progress of the file related to your request;
  • Handle your request as quickly as possible, taking into account the complexity of the file and the cooperation of the parties involved;
  • Preserve the confidentiality of the information transmitted to us.

Regarding the accessibility and timeliness of services

  • You can reach us by phone at (514) 288-3003, by fax at (514) 288-2984, by email at [email protected], or by visiting our website at
  • Our office is located at 509, rue Bélanger in Montreal and is open Monday to Friday from 8:00 a.m. to 4:00 p.m.;
  • We offer bilingual service (French/English);
  • Our offices are accessible to people with reduced mobility;
  • Any request (complaint, information, support, etc.) can be addressed to us by phone, email, fax, or in person at our offices.

AT OUR OFFICES: We commit to meeting with you in person and addressing your request during your visit. If you wish to meet with a specific person, we will try to accommodate your need.

PHONE: We commit to responding to your request directly or, in the case of a voicemail message, within two business days of receiving the message. If the person contacted specifies on their voicemail message that they are absent for a specified period, we commit to responding to your request within a reasonable time following their return to work.

WRITTEN COMMUNICATION: We commit to communicating with you within a maximum of 5 business days following the receipt of a request sent by mail, email, or fax. If the person contacted by email specifies via the automatic reply that they are absent for a specified period, we commit to responding to your request within a reasonable time following their return to work.

INTERNET: We commit to providing up-to-date information and making the largest number of documents and services accessible as possible.